Subscription Cancellations Trigger Churn Investigation
When a customer cancels, Notis creates a Linear issue with their churn data so you can investigate quickly, identify patterns, and reach out for retention before they're gone.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Subscriptions are canceled in Stripe and you don't notice. By the time you realize a customer left, they're not responding to emails. You never know why they churned or whether retention was even possible.
- Churn is detected instantly and logged as an issue for investigation
- Your retention team can reach out while the customer is still warm
- Identify churn patterns by capturing reasons and feedback in one place
- Data-driven retention decisions based on documented churn cases
Setup
Build it in a few focused steps.
- 1Connect Stripe and Linear to Notis.
- 2Create an automation: 'Subscription Churn Investigation'.
- 3Prompt: 'When a subscription is deleted in Stripe, create a high-priority Linear issue with the customer email, churn date, and subscription value. Title it "Churn alert: [customer]" and include a task to contact them within 24 hours. Assign to the retention team.'
- 4Select 'Subscription Deleted Trigger' from Stripe.
- 5Configure your alert channel and test with a cancellation.
Questions about this workflow
Will you reach out to customers automatically to ask why they left?
Notis creates the issue and alert. You'll decide whether to reach out. The Linear issue gives you all the context to make that call quickly.
Can I track churn reasons over time?
Yes—ask Notis to tag churn issues with reasons (e.g., 'too expensive', 'not using', 'found competitor'). Over time, you'll see patterns in Linear.
What if a customer reactivates their subscription?
Tell Notis to close the churn issue if a reactivation is detected. Your team can also manually close it if they win the customer back.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Linear. A trigger fires from one place; an action lands in another.
Stripe triggers
Linear actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create a comment
Creates a new comment on a specified linear issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Product Created Trigger
Triggered when a product is created in Stripe
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Stripe and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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