Payment Intent Failures Become Urgent Linear Issues
Failed payment intents are escalated to your Linear workspace as high-priority issues so your team can investigate and contact the customer before they churn.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Payment intent failures are buried in Stripe logs and you don't notice until a customer complains. By then, critical days have passed and the customer is frustrated.
- Payment failures bubble up as urgent issues in Linear, reducing response time
- Full error context attached so your team can troubleshoot immediately
- Prevent churn by reaching out to affected customers quickly
- One place to track all payment failures across your org
Setup
Build it in a few focused steps.
- 1Connect Stripe and Linear integrations in Notis.
- 2Create an automation called 'Payment Intent Failure Escalation'.
- 3Prompt: 'When a Stripe payment intent fails, create a P0 issue in Linear with the error message, customer ID, and attempted amount. Title it "Payment declined for [customer]—urgent follow-up needed." Assign to the revenue team.'
- 4Select 'Payment Intent Failed Trigger' as the trigger.
- 5Configure your alert channel and test with a failed payment.
Questions about this workflow
How specific is the error information included?
Notis includes the full error code and message from Stripe (e.g., 'insufficient_funds', 'card_declined'), along with the customer email and amount.
Can I auto-send an email to the customer when this happens?
Not directly from Notis yet, but you can set up a Linear workflow to trigger an email. Or ask Notis to notify your support channel and mention it there.
What's the difference between Payment Intent Failed and Charge Failed?
Payment Intent is more modern; Charge is legacy. Both are important. You can run both automations if you use both in Stripe.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Linear. A trigger fires from one place; an action lands in another.
Stripe triggers
Linear actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create a comment
Creates a new comment on a specified linear issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Product Created Trigger
Triggered when a product is created in Stripe
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Stripe and Linear. Any combination from 985+ integrations.
When this happens · Trigger
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