Automatically Track Subscription Cancellations in Jira
A subscription cancellation is an opportunity, not just a loss. Notis catches every cancellation in Stripe and creates a Jira ticket, so your retention team can respond within minutes.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Customers cancel subscriptions and you don't realize until the revenue is gone. By then, it's too late to reach out or understand why. Retention efforts happen as an afterthought.
- React to cancellations in real-time instead of in weekly dashboards
- Give your retention team context instantly—customer name, plan, cancellation reason (if provided)
- Track churn reasons and patterns in Jira without leaving your workflow
Setup
Build it in a few focused steps.
- 1Connect Stripe and Jira to Notis.
- 2Tell Notis: 'When a subscription is cancelled in Stripe, create a Jira task in the Retention project with the customer name and subscription plan.'
- 3Choose your notification channel.
- 4Optionally, assign the task to your retention lead or team.
- 5Test by cancelling a test subscription in Stripe and confirm the task appears in Jira.
Questions about this workflow
Can we capture the cancellation reason from the customer?
Stripe captures cancellation feedback if your checkout flow includes it. Notis includes this in the Jira task description if available.
What if we want to skip certain types of cancellations (e.g., free trials)?
You can filter in your automation prompt, but Notis currently creates a task for all cancellation events. You can manually filter in Jira afterward if needed.
Should we use this for actual cancellations or trial expirations too?
This automation triggers on subscription deletion. If you want to track trial expirations separately, create a different automation or add a note in your prompt to distinguish them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Jira. A trigger fires from one place; an action lands in another.
Stripe triggers
Jira actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Attachment
Uploads and attaches a file to a jira issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Product Created Trigger
Triggered when a product is created in Stripe
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Stripe and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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