Turn Stripe Payment Failures into Jira Tickets Automatically
Payment failures are noise until they disappear. Notis watches your Stripe account and creates a Jira ticket the moment a payment fails, so your team responds instead of scrambles.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
When a customer's payment fails in Stripe, you either miss it or manually log into Jira to create a ticket. By then, the customer has moved on or escalated elsewhere.
- No missed payment failures—every one triggers a ticket immediately
- Support team gets context without digging through email or Stripe logs
- Reduce response time from hours to seconds
Setup
Build it in a few focused steps.
- 1Connect your Stripe account to Notis via the portal (one-time setup).
- 2Connect your Jira workspace to Notis (one-time setup).
- 3In Notis or your preferred channel, tell Notis: 'When a payment fails in Stripe, create a Jira ticket with the customer name and error details.'
- 4Choose Notis to report runs in your preferred channel (Slack, email, etc.).
- 5Test by making a failed payment attempt in Stripe test mode and confirm the Jira ticket appears.
Questions about this workflow
Will this create a ticket for every failed payment, even if it's a duplicate?
Yes—Notis creates a ticket for each event. You can deduplicate later by reviewing the 'Payment Intent Failed' details or by adding logic that checks for existing tickets before running.
Can we assign the ticket to a specific person automatically?
Absolutely. Include 'assign to [team member name]' in your automation prompt, and Notis will assign every new ticket to that person.
What if we want to skip tickets for certain payment amounts or customers?
For now, review and manage manually in Jira—Notis creates the tickets based on the Stripe trigger. Future workflow versions can add conditional logic.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Jira. A trigger fires from one place; an action lands in another.
Stripe triggers
Jira actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Attachment
Uploads and attaches a file to a jira issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Product Created Trigger
Triggered when a product is created in Stripe
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Stripe and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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