Automatically Route Failed Stripe Payments to Your Support Team
A failed payment assigned to the wrong team delays recovery. Notis catches failed payments in Stripe and assigns the Jira ticket to the right support person based on your routing rules.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Why this helps
Failed payments come in and sit unassigned in Jira, or they get assigned to whoever has the least work, not who's best equipped to handle that customer.
- Premium customers get premium support—VIP failures go to your best team members
- No more unassigned tickets—every failure is routed instantly
- Reduce resolution time by matching customers with the right expert
Setup
Build it in a few focused steps.
- 1Connect Stripe and Jira to Notis.
- 2Tell Notis: 'When a payment fails in Stripe, create a Jira ticket and assign it to the premium support team if the customer is on an Enterprise plan, otherwise assign to the general support queue.'
- 3Define your routing rules (by customer type, MRR, region, etc.) in the automation prompt.
- 4Choose your notification channel.
- 5Test by triggering a failed payment and confirming it's assigned to the correct team member.
Questions about this workflow
Can we use Stripe customer metadata to determine routing?
Yes—if you've tagged customers in Stripe with team or priority information, Notis can use that to route assignments in Jira.
What if we want to round-robin assignments to balance workload?
Tell Notis to rotate assignments across your support team. It can track who was assigned the last ticket and route accordingly.
Can we notify the assigned person when a ticket is created?
Yes—Notis can notify via Slack, email, or your chosen channel that a ticket has been assigned to them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Jira. A trigger fires from one place; an action lands in another.
Stripe triggers
Jira actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Attachment
Uploads and attaches a file to a jira issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Product Created Trigger
Triggered when a product is created in Stripe
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Stripe and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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