Batch Create Jira Issues for Failed Stripe Charges
Failed charges are expensive and they compound. Notis watches Stripe and bulk-creates Jira tickets so your team can run coordinated retries and recovery efforts.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Why this helps
When multiple charges fail, you either create tickets one by one or wait until you have a batch, losing time and momentum. Recovery is disorganized and customer follow-up is sporadic.
- Coordinate recovery efforts with your team without fragmentation
- Batch issues let you run recovery campaigns and retries at scale
- Clear audit trail of all failed charges and recovery attempts
Setup
Build it in a few focused steps.
- 1Connect Stripe and Jira to Notis.
- 2Tell Notis: 'When charges fail in Stripe, create a Jira ticket for each failed charge with customer name, amount, and failure reason.'
- 3Configure Notis to batch multiple failures into a single operation if desired.
- 4Set the Jira project and issue type (e.g., 'Billing' project, 'Charge Retry' issue type).
- 5Test by simulating a failed charge in Stripe test mode and verify the bulk issues in Jira.
Questions about this workflow
Can we auto-assign retry tasks to specific people based on customer tier?
Yes. Include assignment logic in your prompt (e.g., 'assign to the premium support team'). Notis can route based on customer metadata.
What if we want to retry within a set timeframe (e.g., within 3 days)?
Set a due date in the Jira ticket automation prompt. Tell Notis to add a due date of 3 days from the failure event.
Can we link these to the original failed payment issue?
Yes—Notis includes the Stripe charge ID and details in each Jira issue. You can also add links to related customer or account issues manually or via a follow-up automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Jira. A trigger fires from one place; an action lands in another.
Stripe triggers
Jira actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Attachment
Uploads and attaches a file to a jira issue.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Product Created Trigger
Triggered when a product is created in Stripe
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Stripe and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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