Never Miss a Subscription Cancellation Again
Subscriptions ending doesn't have to go unnoticed. Notis alerts you and sends a retention message automatically—giving you a last chance to save the deal.
Trigger
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Action
Create a batch of emails
Creates multiple email objects for record-keeping (does not send emails) within hubspot crm in a single batch, allowing properties and associations to other crm objects to be set for each email.
Why this helps
Subscription cancellations often slip through the cracks. By the time you notice, the customer is gone and the window for retention is closed.
- Churn is logged instantly—you're alerted before the customer is gone
- Automated retention messages reach customers at the moment of cancellation
- Time to recover is maximized by immediate awareness and outreach
Setup
Build it in a few focused steps.
- 1Connect Stripe and HubSpot in Notis.
- 2Create an automation: 'When a subscription is deleted in Stripe, create an email record in HubSpot and send the customer a message asking about their experience and offering help.'
- 3Set 'Subscription Deleted' as your trigger.
- 4Choose your notification channel.
- 5Test by canceling a test subscription in Stripe and checking HubSpot for the email record.
Questions about this workflow
Can I include a discount offer in the retention email?
Yes—your prompt can say 'send them a special offer to stay' and Notis tailors the message to include an incentive.
Should I reach out to every cancellation?
It depends—you can refine your automation to exclude specific reasons (e.g., 'only reach out if they didn't mention cost'). Notis reads the cancellation reason from Stripe.
How do I track which recoveries work?
The email records in HubSpot are linked to the original contact, so you can see if they reactivate later or engage with your offer.
When this happens · Trigger
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Supported Triggers and Actions
Notis builds workflows that link Stripe to Hubspot. A trigger fires from one place; an action lands in another.
Stripe triggers
Hubspot actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Product Created Trigger
Triggered when a product is created in Stripe
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
Not just Stripe and Hubspot. Any combination from 985+ integrations.
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