Capture Failed Payment Intents as HubSpot Contacts
Payment failures are at-risk customers. Notis logs them in HubSpot automatically so you can run targeted retention campaigns before they leave.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create batch of contacts
Creates up to 100 new contact records in hubspot crm, optionally associating them with existing crm objects; ensure associated object ids are valid.
Why this helps
Payment intent failures get scattered across Stripe events. You can't easily identify at-risk customers or group them for outreach without manual work.
- Failed payments create trackable contact records in HubSpot
- You can segment at-risk customers and run dedicated recovery campaigns
- All payment failure data is centralized in one place for analysis
Setup
Build it in a few focused steps.
- 1Connect Stripe and HubSpot in Notis.
- 2Create an automation: 'When a payment intent fails in Stripe, create a contact in HubSpot with a property noting they had a payment failure, and tag them as At-Risk.'
- 3Select 'Payment Intent Failed' as your trigger.
- 4Choose your notification channel.
- 5Test by triggering a payment intent failure in Stripe's test mode and verify the contact appears with the at-risk tag in HubSpot.
Questions about this workflow
Can I automatically send them a message after a failed payment?
Yes—include that in your prompt, e.g., 'send them an email explaining the failure and offering support.' Notis does both simultaneously.
How do I distinguish between one-time and recurring failures?
Notis captures the intent type from Stripe, so you can see if it's a subscription payment or a single charge. You can filter your outreach accordingly.
Should every payment failure create a new contact?
No—Notis checks for existing contacts first and updates them with the failure flag instead of duplicating.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Hubspot. A trigger fires from one place; an action lands in another.
Stripe triggers
Hubspot actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Product Created Trigger
Triggered when a product is created in Stripe
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
Not just Stripe and Hubspot. Any combination from 985+ integrations.
When this happens · Trigger
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