Automate Recovery When Stripe Charges Fail
Failed charges don't have to be a scramble. Log the failure in HubSpot and send a recovery message automatically—keeping customers in the loop while you focus on your business.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create a batch of emails
Creates multiple email objects for record-keeping (does not send emails) within hubspot crm in a single batch, allowing properties and associations to other crm objects to be set for each email.
Why this helps
Failed charges often go unnoticed or require manual follow-up. You're torn between monitoring Stripe and remembering to email the customer, risking missed revenue recovery.
- Failures are logged in HubSpot automatically—no monitoring required
- Customers are contacted immediately with a recovery message
- Reduces lost revenue by catching payment issues before they're forgotten
Setup
Build it in a few focused steps.
- 1Connect Stripe and HubSpot in the Notis portal.
- 2Create an automation with this instruction: 'When a charge fails in Stripe, create an email record in HubSpot and send the customer a message about retry options.'
- 3Select 'Charge Failed' as the trigger.
- 4Pick your notification channel.
- 5Test by triggering a failed charge in Stripe's test mode and verify the email record appears in HubSpot.
Questions about this workflow
Can I customize the recovery message?
Absolutely—describe the message in your automation prompt, e.g., 'send a friendly reminder about the failed charge with a link to update their payment method.' Notis generates and logs it.
Does this work for subscription charges?
Yes—Notis captures any Stripe charge failure, including recurring subscriptions. It logs each failure separately so you can track patterns.
How quickly does the email get sent?
Within seconds of the charge failing. Customers receive it before they notice any issue, improving recovery rates.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Hubspot. A trigger fires from one place; an action lands in another.
Stripe triggers
Hubspot actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add asset association
Associates an existing asset ('form', 'object list', or 'external web url') with a specified hubspot marketing campaign.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add token to event template
Adds a new custom data token to an existing event template for a specified hubspot application, optionally populating a crm object property if objectpropertyname is provided.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Archive email
Archives the hubspot email specified by `emailid` by moving it to the recycling bin, making it inaccessible unless restored.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Archive a batch of emails by ID
Archives multiple hubspot crm emails by id; ids must exist as archiving is irreversible.
Product Created Trigger
Triggered when a product is created in Stripe
Archive a batch of quotes by id
Archives a batch of existing, non-archived quotes by their ids; this action is irreversible and useful for managing outdated or irrelevant quotes.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Archive batch of companies by id
Archives a batch of companies by their unique ids; targeted companies must exist, not be previously archived, and this api operation is irreversible.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Archive batch of contacts by id
Archives a batch of existing contacts by their hubspot crm ids, rendering them inactive; this action is irreversible via the api and requires manual restoration or a separate unarchive endpoint.
Archive batch of deals by id
Archives a batch of existing deals by their unique hubspot ids, removing them from active views and reports (soft delete); archived deals may be restorable.
Connect any two apps with Notis in the middle.
Not just Stripe and Hubspot. Any combination from 985+ integrations.
When this happens · Trigger
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