Schedule Automatic Support Calls for Failed Payments
Failed payments need human attention fast. Calendar it before it's forgotten.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Why this helps
Payment failures get buried in email notifications. By the time you remember to reach out, customers are frustrated. Manual scheduling means another admin task you won't get to.
- Reduce customer churn from payment issues
- Reach out proactively before customers do
- Protect cash flow by recovering failed transactions
- Reduce ADHD-related follow-up friction
Setup
Build it in a few focused steps.
- 1Connect Stripe and Google Calendar to Notis.
- 2Create an automation: 'When a payment fails, schedule a support call reminder on my calendar for this afternoon' (or adjust timing).
- 3Set the trigger to 'Payment Intent Failed' and configure the channel for run notifications.
- 4Test with a failed test charge in Stripe and adjust the reminder timing as needed.
Questions about this workflow
How soon should I schedule the retry call?
Depends on your customer base. Notis can schedule it within hours or the next business day — just say so in your prompt.
Can I notify the customer at the same time?
Yes. Expand your prompt: 'Schedule a support call and send them a message letting them know I'll follow up.' Notis can integrate with other channels.
What if the customer already tried again and it worked?
Notis can check transaction status first: 'If the payment failed, schedule a call; otherwise, just log it.' You control the logic.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Google Calendar. A trigger fires from one place; an action lands in another.
Stripe triggers
Google Calendar actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Insert Calendar into List
Inserts an existing calendar into the user's calendar list.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Update Calendar List Entry
Updates an existing entry on the user\'s calendar list.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Delete Calendar
Deletes a secondary calendar. use calendars.clear for clearing all events on primary calendars.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Update Calendar
Updates metadata for a calendar.
Product Created Trigger
Triggered when a product is created in Stripe
Clear Calendar
Clears a primary calendar. this operation deletes all events associated with the primary calendar of an account.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create Event
Creates an event on a google calendar, needing rfc3339 utc start/end times (end after start) and write access to the calendar. by default, adds the organizer as an attendee unless exclude organizer is set to true.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Delete event
Deletes a specified event by `event id` from a google calendar (`calendar id`); this action is idempotent and raises a 404 error if the event is not found.
Create a calendar
Creates a new, empty google calendar with the specified title (summary).
Connect any two apps with Notis in the middle.
Not just Stripe and Google Calendar. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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