Automatic Charge Failure Notifications
Tell customers immediately when their charge fails. No delays, no tab-switching, just instant transparency.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Send Email
Sends an email via gmail api using the authenticated user's google profile display name, requiring `is html=true` if the body contains html and valid `s3key`, `mimetype`, `name` for any attachment.
Why this helps
Charge failures go unnoticed if you don't check Stripe constantly. Customers don't know their payment didn't go through, leading to service interruptions and frustration.
- Customers learn about failures the same moment it happens
- Reduces support tickets from confused customers with interrupted service
- Builds trust through proactive, honest communication
- Eliminates the need for you to manually track and email failed charges
Setup
Build it in a few focused steps.
- 1Connect your Stripe and Gmail integration to Notis.
- 2Create a new automation: 'When a charge fails in Stripe, send an email to the customer explaining what happened, why it failed, and how to fix it. Keep the tone supportive and non-blaming.'
- 3Set the trigger to 'Charge Failed'.
- 4Pick a channel where Notis notifies you about each sent email (Slack, email, etc.).
- 5Test by triggering a failed charge and confirming the customer notification email arrives within seconds.
Questions about this workflow
Can I ask customers to update their payment method in the email?
Absolutely. Include that in your prompt, and Notis will add a clear call-to-action with a link to their payment settings.
Will this work for subscriptions too?
This workflow covers legacy Charges API failures. For subscriptions, use the 'Payment Intent Failed' automation instead.
Can I send different messages based on failure reason?
Yes. Tell Notis: 'If the failure is due to insufficient funds, mention that specifically. If it's a card decline, suggest contacting their bank.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Gmail. A trigger fires from one place; an action lands in another.
Stripe triggers
Gmail actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Create label
Creates a new label with a unique name in the specified user's gmail account.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Product Created Trigger
Triggered when a product is created in Stripe
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Not just Stripe and Gmail. Any combination from 985+ integrations.
When this happens · Trigger
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