Subscription Support Team Allocation Automation
When a customer subscribes, automatically allocate support team time in Asana. Track who's responsible for customer success without the guesswork.
Trigger
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Action
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Why this helps
Your support team takes on new customers but nobody officially tracks who owns them or allocates time. This creates invisible workload and support burnout.
- Make support workload visible and balanced
- Prevent your support team from being overallocated
- Create accountability for customer success
- Reduce support burnout by tracking real allocation
Setup
Build it in a few focused steps.
- 1Connect Stripe and Asana to Notis.
- 2Create an automation with this prompt: 'When a subscription is added in Stripe, create an allocation in Asana for my support lead to spend [X] hours per week supporting this customer.'
- 3Set the trigger to Stripe's Subscription Added event.
- 4Choose your notification channel.
- 5Test by creating a test subscription and verify the allocation appears in Asana.
Questions about this workflow
Can different subscription tiers get different time allocations?
Yes. Modify your prompt: 'For Premium subscribers, allocate 5 hours per week. For Starter, allocate 2 hours.' Notis will handle each tier differently.
Can I assign allocations to different team members based on skill?
Absolutely. Include in your prompt: 'If it's a technical customer, assign to my lead engineer. If it's operations, assign to my ops manager.' Notis will route appropriately.
How does this work with teams that rotate support?
You can add rotation logic to your prompt: 'Assign to whoever is on rotation this week.' Notis will make the assignment based on your team's schedule.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Asana. A trigger fires from one place; an action lands in another.
Stripe triggers
Asana actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Product Created Trigger
Triggered when a product is created in Stripe
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Not just Stripe and Asana. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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