Payment Intent Failure Recovery Task
When a payment intent fails, instantly create a task for your team to investigate and retry. Catch payment issues before customers abandon you.
Trigger
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Action
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Why this helps
Payment intent failures can indicate serious issues—bad card, fraud detection, or network problems. If you don't catch these quickly, customers get frustrated and leave.
- Catch payment issues immediately before customers churn
- Create accountability for payment problem investigation
- Reduce revenue loss from unresolved payment attempts
- Improve customer experience through fast issue resolution
Setup
Build it in a few focused steps.
- 1Connect Stripe and Asana to Notis.
- 2Create an automation with this prompt: 'When a payment intent fails in Stripe, create a task in Asana to investigate and resolve the issue. Include the customer name, error reason, and amount attempted.'
- 3Set the trigger to Stripe's Payment Intent Failed event.
- 4Select your notification channel.
- 5Test by simulating a failed payment intent in Stripe's test mode.
Questions about this workflow
How do I know what caused the payment intent to fail?
Stripe provides the failure reason (e.g., card_declined, lost_card, expired_card). Include this in your prompt to have Notis add it to the task description.
Should this task be urgent?
Yes, include in your prompt: 'Create this task with high priority.' Your team will know to handle it immediately.
Can I auto-retry the payment?
This workflow creates a task for your team to manually retry or contact the customer. For automated retries, you'd need a separate payment retry system in Stripe.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Asana. A trigger fires from one place; an action lands in another.
Stripe triggers
Asana actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Product Created Trigger
Triggered when a product is created in Stripe
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Not just Stripe and Asana. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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