Failed Charge Diagnostics Subtask Automation
When a charge fails, instantly create structured subtasks for investigating the root cause. Your team knows exactly what to check.
Trigger
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Action
Create subtask
Creates a new asana subtask under an existing parent task (`task gid`); `due on` and `due at` are mutually exclusive and cannot be set simultaneously.
Why this helps
Failed charges leave your team guessing—is it the customer's card? Fraud detection? Network error? Without a structured investigation path, troubleshooting takes forever.
- Standardize your investigation process for every failure
- Help your team diagnose issues faster and more thoroughly
- Reduce the time customers wait for payment resolution
- Create reusable troubleshooting workflows
Setup
Build it in a few focused steps.
- 1Connect Stripe and Asana to Notis.
- 2Create an automation with this prompt: 'When a charge fails in Stripe, create subtasks under my main revenue task: (1) Check card validity in Stripe, (2) Verify customer contact info, (3) Review fraud scoring, (4) Contact customer.'
- 3Set the trigger to Stripe's Charge Failed event.
- 4Choose your notification channel.
- 5Test by triggering a failed charge and verify the subtasks appear in Asana.
Questions about this workflow
Can I customize the subtasks for different failure types?
Yes. Include conditional logic: 'If the error is card_declined, add these subtasks. If it's lost_card, add these instead.' Notis will create the right subtasks based on the error.
Who should these subtasks be assigned to?
Include in your prompt: 'Assign all subtasks to my payment operations lead.' Notis will handle the assignment.
Can I estimate time on each subtask?
Absolutely. In your prompt, add: 'Set each subtask's estimated time based on typical investigation.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Asana. A trigger fires from one place; an action lands in another.
Stripe triggers
Asana actions
Charge Failed Trigger
Triggered when a direct charge fails in Stripe's legacy Charges API
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Checkout Session Completed Trigger
Triggered when a checkout session is completed in Stripe
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Invoice Payment Succeeded Trigger
Triggered when an invoice payment is successful in Stripe
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Payment Intent Failed Trigger
Triggered when a payment intent fails in Stripe
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Product Created Trigger
Triggered when a product is created in Stripe
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Subscription Added Trigger
Triggered when a subscription is added in Stripe
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Subscription Deleted Trigger
Triggered when a subscription is deleted in Stripe
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
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When this happens · Trigger
Do this · Action
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