Find inactive customers with weekly Slack reports
Every Friday, Notis searches Stripe for customers who haven't purchased in 90 days and posts them to your team Slack.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Search Stripe customers
Retrieves a list of stripe customers matching a search query that adheres to stripe's search query language.
Why this helps
Identifying inactive or at-risk customers requires manual Stripe searches, which are often skipped or delayed.
- Identify at-risk customers automatically
- Prioritize retention efforts with data
- Spot trends in customer engagement
- Reduce manual customer searching
Setup
Build it in a few focused steps.
- 1Connect Slack and Stripe to Notis.
- 2Create an automation: name it 'Weekly Inactive Customers', use this prompt: 'Every Friday at 9 AM, search Stripe for customers with no purchases in the last 90 days and post the list to Slack with their names and last purchase dates', choose 'Recurring Schedule' for Friday at 9 AM.
- 3Pick the Slack channel.
- 4Set your timezone.
- 5Test the automation to see the list format.
Questions about this workflow
Can I change the inactivity threshold from 90 days?
Yes, specify your preferred window: '60 days', '6 months', etc. in your automation prompt.
Will it include trial customers?
By default, yes. You can ask Notis to exclude trials if you prefer.
Can I see why they're inactive?
Notis includes subscription status, last charge date, and any failed payment attempts.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Stripe. A trigger fires from one place; an action lands in another.
Slack triggers
Stripe actions
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Reaction Removed Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_REMOVED` instead. Triggered when a reaction is removed from a message.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
New Bot Message Received Trigger
DEPRECATED: use `SLACK_CHANNEL_MESSAGE_RECEIVED` with `is_bot_message=true` instead. Triggered when a new bot message is posted to a Slack channel.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
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When this happens · Trigger
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