Urgent DMs to Priority Issues
When something feels urgent, your team shouldn't hunt through Jira to find the issue. This workflow instantly captures high-priority work from Slack DMs and creates a tracked issue in Jira—keeping urgency visible and actionable.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Neurodivergent founders often need to communicate urgency in the moment, but verbal requests get lost or deprioritized if they're not formalized in Jira. By the time they switch contexts and log in, the urgency has faded and tasks slip.
- Capture urgent work in the channel where it happens—no context-switching required
- Automatically mark issues as high-priority so they don't get buried
- Create an audit trail of what your team flagged as urgent and when
- Reduce the mental load of remembering to log urgent work later
- Build team trust by proving urgent requests are heard and tracked
Setup
Build it in a few focused steps.
- 1Connect Slack and Jira to Notis (one-time setup in the portal)
- 2Create an automation with this prompt: 'When I send a direct message to Notis, create a high-priority Jira issue in the Core project with that message as the task description and set it to the highest priority level.'
- 3Select 'Direct Message Received' as your trigger
- 4Choose a Notis channel for run notifications
- 5Test it: send Notis a DM like 'Client blocking on API auth fix' and watch a high-priority issue appear in Jira within seconds
Questions about this workflow
Can I send DMs to Notis, or does it have to watch my personal DMs?
Notis can monitor your personal DMs or a dedicated Notis bot account. You control this in the setup. Many teams send DMs directly to Notis for cleaner tracking.
Will every DM create an issue, or can I filter them?
You can refine your automation to only trigger on DMs with certain keywords (e.g., 'urgent', 'ASAP', 'blocking') to avoid noise.
What if I accidentally send a test message?
Notis will create the issue. You can delete it in Jira, or simply close it. Most teams add a quick rule like 'only trigger during business hours' to avoid overnight noise.
Can I assign these issues automatically?
Yes. Tell Notis in your prompt to assign to a specific person or team based on the message content (e.g., 'Assign to the engineering lead if it mentions code').
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Jira. A trigger fires from one place; an action lands in another.
Slack triggers
Jira actions
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Add Attachment
Uploads and attaches a file to a jira issue.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Reaction Removed Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_REMOVED` instead. Triggered when a reaction is removed from a message.
Link Issues
Links two jira issues using a specified link type with optional comment.
New Bot Message Received Trigger
DEPRECATED: use `SLACK_CHANNEL_MESSAGE_RECEIVED` with `is_bot_message=true` instead. Triggered when a new bot message is posted to a Slack channel.
Create Project
Creates a new jira project with required lead, template, and type configuration.
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When this happens · Trigger
Do this · Action
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