Automatically Log Support Requests to Google Sheets
Support requests scattered across Slack channels get lost or duplicated. This automation appends every support request to a tracking sheet where you can prioritize and monitor resolution without context-switching.
Trigger
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Action
Append Values to Spreadsheet
Tool to append values to a spreadsheet. use when you need to add new data to the end of an existing table in a google sheet.
Why this helps
Neurodivergent founders managing support in Slack miss requests because they're buried in chat and don't have a structured queue, leading to slow response times and customer frustration.
- Centralized support queue in Sheets
- No separate ticketing tool needed
- Track resolution time and status
- Never miss a support request
- Easy to delegate and follow up
Setup
Build it in a few focused steps.
- 1Connect Slack and Google Sheets to Notis.
- 2Create a new automation with 'Channel Message Received' as the trigger.
- 3Set it to monitor your #support or #customer-issues channel.
- 4Write your prompt: 'When a support request is posted, append the date, customer name, issue category, issue description, and status (New) to my support tracking sheet.'
- 5Publish a pinned message in your support channel explaining how to format requests, then test with a real request.
Questions about this workflow
Can I prioritize support requests automatically?
Yes. Ask Notis to scan for urgency keywords ('down,' 'broken,' 'urgent') and set priority to High, or leave it as Normal. You can also manually adjust priority in Sheets daily.
How do I update status as issues are resolved?
You can manually update the status in Sheets, or set up a second automation where Notis watches for emoji reactions (like ✅) to auto-mark as Resolved.
Can I route requests to specific team members?
You can add an 'Assigned To' column and manually assign daily, or set up a rotation in your prompt ('assign to @person1 first, then rotate').
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Google Sheets. A trigger fires from one place; an action lands in another.
Slack triggers
Google Sheets actions
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Reaction Removed Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_REMOVED` instead. Triggered when a reaction is removed from a message.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
New Bot Message Received Trigger
DEPRECATED: use `SLACK_CHANNEL_MESSAGE_RECEIVED` with `is_bot_message=true` instead. Triggered when a new bot message is posted to a Slack channel.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
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When this happens · Trigger
Do this · Action
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