Log Customer Messages from Slack to Google Sheets
Stop copying customer messages between tools. Every DM to your customer channel automatically appears in your CRM sheet, so nothing gets lost and you have a complete audit trail without the cognitive load.
Trigger
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Action
Append Values to Spreadsheet
Tool to append values to a spreadsheet. use when you need to add new data to the end of an existing table in a google sheet.
Why this helps
Neurodivergent founders often jump between Slack and spreadsheets to manually log customer inquiries, creating friction that leads to dropped conversations or incomplete records.
- Every customer interaction captured automatically
- No context switching between tools
- Complete conversation history in one place
- Audit trail for compliance and reference
- Reduces cognitive load of manual logging
Setup
Build it in a few focused steps.
- 1Connect your Slack and Google Sheets accounts to Notis (done once in the Notis portal).
- 2Create a new automation in Notis: open Automations → New Automation.
- 3Name it something clear like 'Log Customers to CRM' and set the trigger to 'Direct Message Received' from Slack.
- 4Write a plain-language prompt: 'When I receive a customer DM, append the sender, timestamp, and message text to my CRM tracking sheet.'
- 5Pick the Slack channel where Notis will report run status, create the automation, and test by sending yourself a DM.
Questions about this workflow
Will this log personal Slack DMs too?
You can specify the trigger to only log DMs from specific channels or exclude personal conversations. Set up filters in the automation prompt, like 'only customer DMs' or 'only from the #support channel'.
Can I add metadata like customer name or company?
Yes. In your prompt, mention what fields you want appended: 'Include sender name, company (if available), date, and message. If company isn't in Slack profile, leave blank.'
How do I handle multi-line or long messages?
Notis will automatically wrap longer messages in the sheet cell. For very long messages, you can ask it to append only the first 100 characters plus a link to the Slack message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Slack to Google Sheets. A trigger fires from one place; an action lands in another.
Slack triggers
Google Sheets actions
New Channel Created Trigger
Triggered when a new channel is created in Slack.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Channel Message Received
Triggered when a message is posted in a Slack channel (public, private, or multi-party IM). Does NOT match direct messages.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Direct Message Received
Triggered when a new direct message (DM) is sent to a user in Slack. Catches all DMs across all DM channels.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Message Reaction Added
Triggered when a reaction is added to a message in Slack. Supports optional filtering by channel and emoji name.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Message Reaction Removed
Triggered when a reaction is removed from a message in Slack. Supports optional filtering by channel and emoji name.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Reaction Added Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_ADDED` instead. Triggered when a reaction is added to a message in Slack.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Reaction Removed Trigger
DEPRECATED: use `SLACK_MESSAGE_REACTION_REMOVED` instead. Triggered when a reaction is removed from a message.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
New Bot Message Received Trigger
DEPRECATED: use `SLACK_CHANNEL_MESSAGE_RECEIVED` with `is_bot_message=true` instead. Triggered when a new bot message is posted to a Slack channel.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
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When this happens · Trigger
Do this · Action
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