Escalate Issues and Get Fast Responses
An issue in Linear gets marked as urgent or high priority. Notis sends your team a WhatsApp message with 3 interactive buttons: 'I'll investigate,' 'I acknowledge but can't help right now,' or 'Delegate this.' Your team taps one button—actual decision made, no back-and-forth.
Trigger
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Action
Send interactive buttons
Send an interactive button message to a whatsapp number. button messages allow users to quickly respond by tapping up to 3 predefined buttons. perfect for yes/no questions, quick choices, or call-to-action scenarios. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
You escalate an issue, but getting team buy-in is slow. Someone has to send a Slack message, wait for replies, coordinate over chat. Your team's valuable context is scattered across multiple channels.
- Get team decisions in seconds, not minutes of back-and-forth
- Ensure urgent issues get immediate acknowledgment
- Create a clear record of who committed to what
Setup
Build it in a few focused steps.
- 1Connect Linear and WhatsApp to Notis.
- 2Tell Notis: 'When a Linear issue is marked urgent or high priority, send the team WhatsApp group an interactive message asking: Who's investigating this? Show three button options: I'll investigate / I acknowledge / Delegate.'
- 3Select 'Issue Updated' as the trigger, specifically for priority changes.
- 4Choose your team WhatsApp group as the channel.
- 5Test by marking a practice issue urgent and checking for the interactive message.
Questions about this workflow
What happens after someone taps a button?
Notis records their choice and can update the Linear issue (e.g., assigning it to whoever said 'I'll investigate'). You can also ask Notis to send a follow-up in Linear.
Can I customize the button options?
Yes. Change them to fit your workflow—e.g., 'Start now / Schedule for later / Not our problem' or 'Critical / High / Medium.' Any 3-button decision works.
What if nobody responds?
You can ask Notis to send a reminder after a few minutes, or escalate to a specific person. But usually, urgent escalations get quick WhatsApp responses.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Whatsapp. A trigger fires from one place; an action lands in another.
Linear triggers
Whatsapp actions
Comment Received Trigger
Triggered when a comment is received.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Issue Created Trigger
Triggered when a new issue is created.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Linear and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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