Preserve Every Customer Comment in Salesforce
When a customer comments on a Linear issue, that feedback instantly appears in Salesforce. No feedback falls through the cracks.
Trigger
Comment Received Trigger
Triggered when a comment is received.
Action
Create note
Creates a new note attached to a salesforce record with the specified title and content.
Why this helps
Valuable customer insights get buried in Linear comments and never reach the sales and support teams who need them. This creates blind spots in customer understanding.
- Customer voice reaches your entire team instantly
- Feedback is never lost due to tab-switching
- Sales and support see the full context of customer needs
- Audit trail of all customer input is preserved
Setup
Build it in a few focused steps.
- 1Connect Linear and Salesforce to Notis (one-time).
- 2Create an automation: 'When a comment is received in Linear, create a note in Salesforce.' Select where Notis should report runs.
- 3Notis will automatically include the commenter's name, timestamp, and full comment text in the Salesforce note.
- 4Test by posting a comment on any Linear issue—it appears in Salesforce within seconds.
Questions about this workflow
Will internal Linear comments also be captured?
By default, all comments are captured. If you want to exclude internal-only discussions, tell Notis to skip comments marked as private or internal.
Does this capture attachments or just text?
This automation captures comment text. For attachments, ask Notis to create linked records so you can reference the original Linear issue.
Can I filter which comments get saved?
Yes. Tell Notis to capture only comments from certain team members, issues with specific labels, or marked as urgent.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Salesforce. A trigger fires from one place; an action lands in another.
Linear triggers
Salesforce actions
Comment Received Trigger
Triggered when a comment is received.
Create Salesforce Account
Deprecated: creates a new salesforce account using a json post request, requiring 'name'; specific fields (e.g., custom, dunsnumber) may have org-level prerequisites.
Issue Created Trigger
Triggered when a new issue is created.
Add contact to campaign
Adds a contact to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Add lead to campaign
Adds a lead to a campaign by creating a campaignmember record, allowing you to track campaign engagement.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Add product to opportunity
Adds a product (line item) to an opportunity. the product must exist in a pricebook entry that's associated with the opportunity's pricebook.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Apply lead assignment rules
Applies configured lead assignment rules to a specific lead, automatically routing it to the appropriate owner based on your organization's rules.
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Associate contact to account
Associates a contact with an account by updating the contact's accountid field.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
Clone opportunity with products
Clones an opportunity and optionally its products (line items). creates a new opportunity with the same field values and products as the original.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Clone record
Creates a copy of an existing salesforce record by reading its data, removing system fields, and creating a new record. optionally apply field updates to the clone.
Connect any two apps with Notis in the middle.
Not just Linear and Salesforce. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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