Centralize customer requests in Google Drive from any source
Customer requests arrive via email, Slack, forms, and DMs. This automation ingests them all into a single Google Drive document so your team reviews feedback in one place instead of hunting through five inboxes.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Why this helps
Customer request comes in via email, someone forwards it to Slack, another person saves it locally, and by the time it gets triaged, three versions exist and context is lost. You're not sure which request is the 'official' one.
- All customer feedback in one searchable, sortable location
- No more hunting through email or Slack for feature requests
- Easier to spot patterns and high-priority requests
- Reduces the cognitive load of juggling feedback from multiple channels
Setup
Build it in a few focused steps.
- 1Connect Google Drive to Notis.
- 2Ask Notis: 'When I send you a customer request via email (or webhook from my form tool), save it to a Google Drive spreadsheet with the customer name, request, date, and source'
- 3Notis will create a spreadsheet and add each request as a new row.
- 4Test by submitting a request through your chosen channel and verifying it appears in the spreadsheet.
Questions about this workflow
Can I link customer feedback directly to Linear issues?
Yes. Ask Notis to look for mentions of existing Linear issues in customer requests and link them. Or create new Linear issues from high-priority requests.
What if a customer submits the same request twice?
Notis can deduplicate based on keywords or customer name. It will flag duplicates so you don't count the same request twice.
Can I add tags or priority to requests as they come in?
Yes. Either tag them manually in the spreadsheet, or tell Notis to auto-tag based on keywords in the request (e.g., tag 'urgent' if the customer says 'blocking').
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Linear to Google Drive. A trigger fires from one place; an action lands in another.
Linear triggers
Google Drive actions
Comment Received Trigger
Triggered when a comment is received.
Add file sharing preference
Modifies sharing permissions for an existing google drive file, granting a specified role to a user, group, domain, or 'anyone'.
Issue Created Trigger
Triggered when a new issue is created.
Copy file
Duplicates an existing file in google drive, identified by its `file id`.
Issue Updated Trigger
Triggered when an issue is updated. For example labels are changed, issue status is changed, etc.
Create Comment
Tool to create a comment on a file. use when you need to add a new comment to a specific file in google drive.
Private Team Comment Created
Fires when a new comment is posted on an issue in a private Linear team (polled with the connected user's token).
Create Shared Drive
Tool to create a new shared drive. use when you need to programmatically create a new shared drive for collaboration or storage.
Private Team Issue Created
Fires when a new issue appears in a private Linear team (polled with the connected user's token).
Create File or Folder
Creates a new file or folder with metadata. use to create empty files or folders, or files with content by providing it in the request body (though this action primarily focuses on metadata creation).
Private Team Issue Properties Updated
Fires when properties on an issue change in a private Linear team (polled with the connected user's token).
Create a File from Text
Creates a new file in google drive from provided text content (up to 10mb), supporting various formats including automatic conversion to google workspace types.
Project Created
Fires when a new Linear project is created. Covers projects in both public and private teams — polls with the connected user's token, so visibility matches what the connected user can see in Linear.
Create a folder
Creates a new folder in google drive, optionally within a parent folder specified by its id or name; if a parent name is provided but not found, the action will fail.
Project Properties Updated
Fires when properties on a Linear project change (status, lead, target date, priority, etc.). Covers projects in both public and private teams — polls with the connected user's token.
Create Reply
Tool to create a reply to a comment in google drive. use when you need to respond to an existing comment on a file.
Connect any two apps with Notis in the middle.
Not just Linear and Google Drive. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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