Route new Jira issues with one tap on WhatsApp
New issue in Jira? Notis sends an interactive WhatsApp list asking the team to categorize it: 'Bug', 'Feature', 'Support', 'Blocked'. One tap routes it right.
Trigger
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Action
Send interactive list
Send an interactive list message to a whatsapp number. list messages allow users to select from up to 10 options in a structured format. great for menus, catalogs, or choices. note: the message will be delivered to the recipient only if they have texted first.
Why this helps
Issues arrive without clear routing. Manually assigning or categorizing them takes back-and-forth messages and requires context-switching to Jira.
- Issues get categorized in seconds, not hours or days
- One-tap decisions reduce decision fatigue
- Prevents issues from falling into unassigned backlog limbo
- Clear routing upfront saves rework and confusion later
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When a new Jira issue is created, send an interactive WhatsApp list asking the team to categorize it as Bug, Feature, Support, or Blocked."
- 3Notis will create the automation and define the list options based on your issue types.
- 4Set who should receive the list (team, project lead, rotating on-call).
- 5Test by creating an issue and selecting an option, then verify Jira is updated with the category.
Questions about this workflow
What options should the list have?
Common lists: Bug/Feature/Support, or Urgent/Medium/Low, or Frontend/Backend/Design. Specify your categories and Notis will set it up.
Can the list update other Jira fields?
Yes. When someone taps a list option, Notis can update the issue's component, label, or custom field based on the selection.
What if no one responds to the list?
You can ask Notis to send a reminder after an hour, or auto-categorize based on issue content if responses timeout.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Jira and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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