Keep Jira conversations visible on WhatsApp
When someone comments on a Jira issue, Notis sends a WhatsApp reply tied to that specific comment. Your team stays in one thread instead of jumping between apps.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Comments on Jira get lost because people aren't watching the issue; threaded replies in WhatsApp keep context in one place, but Jira comments feel orphaned.
- Replies stay contextual and linked to the original comment
- Team doesn't have to jump between Jira and WhatsApp
- Reduces missed feedback because conversations are visible
- Builds a single source of truth for discussions
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When someone comments on a Jira issue, send a WhatsApp reply with the comment text and a link back to the issue."
- 3Notis will format the reply to include the commenter's name and issue context.
- 4Decide who should see these replies (assignee, reporter, team members).
- 5Test by commenting on a Jira issue and confirming the WhatsApp reply appears in the correct thread.
Questions about this workflow
Will replies appear in the same WhatsApp thread?
Yes, if Notis already sent a message about that issue. Replies are threaded to the original message, keeping context intact.
Can I skip certain comments?
You can ask Notis to ignore comments from bots, or only flag comments with specific keywords like 'urgent' or 'blocker.'
What if the original issue message hasn't been sent yet?
Notis will send a new message with the comment, and future replies will thread correctly.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
Not just Jira and Whatsapp. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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