Route approvals via WhatsApp templates
When a Jira issue reaches an approval step, Notis sends a template message to the approver with all the details. One tap to approve or request changes.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Send template message
Send a template message to a whatsapp number.
Why this helps
Approval bottlenecks happen because approvers don't see requests; they're buried in Jira notifications. Manual follow-ups interrupt flow and create delays.
- Approvers see requests on WhatsApp, their primary communication channel
- Template formatting ensures clear info delivery and consistency
- Approval bottlenecks resolve faster because requests are visible
- Audit trail is kept in Jira while notifications are on WhatsApp
Setup
Build it in a few focused steps.
- 1Connect Jira and WhatsApp to Notis.
- 2Ask Notis: "When a Jira issue status changes to 'Waiting for Approval', send a WhatsApp template message to the approver with issue summary and approval link."
- 3Notis will compose the template with key fields (issue title, description, requester, due date).
- 4Define who the approvers are (custom list, project lead, role-based).
- 5Test by moving an issue to the approval status and verifying the template arrives on WhatsApp.
Questions about this workflow
How do approvers respond?
Notis can capture Yes/No responses from button taps or ask them to reply with feedback, then sync the response back to Jira.
What if approval is overdue?
Ask Notis to send a reminder after 24 hours or escalate to a manager if approval stalls.
Can I use multiple approval tiers?
Yes. Set up sequential approvals: notify first approver, then second, etc. Ask Notis to configure the chain.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Whatsapp. A trigger fires from one place; an action lands in another.
Jira triggers
Whatsapp actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
New Project
Triggered when a new project is added in Jira
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
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When this happens · Trigger
Do this · Action
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