Keep Stripe customers in sync with Jira updates
A customer updates their info in Jira—new email, company name, billing address—but Stripe still shows the old details. This automation watches for those changes and updates the Stripe customer record instantly, so billing and communications use the correct info.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Update Customer
Updates an existing stripe customer, identified by customer id, with only the provided details; unspecified fields remain unchanged.
Why this helps
Customer details scatter across Jira and Stripe, staying out of sync. Emails bounce because Stripe has outdated addresses. Invoices go to wrong companies because you forgot to update Stripe when the customer info changed in Jira.
- Stripe customer records always reflect the latest Jira data
- Email bounces drop significantly
- Invoices reach correct companies and contacts
- Billing stays accurate without manual syncing
Setup
Build it in a few focused steps.
- 1Connect Jira and Stripe to Notis
- 2Tell Notis: 'When a customer issue is updated in Jira, update that customer's record in Stripe with new email, address, or other details'
- 3Specify which issue fields (email, company, address) should sync to Stripe
- 4Test by updating a customer issue and verify the changes appear in Stripe within seconds
Questions about this workflow
Which fields sync from Jira to Stripe?
Common fields include email, name, address, company, and phone. You can sync any custom fields in Jira that map to Stripe customer metadata.
What if I don't want every change synced?
Specify trigger conditions—only sync if certain fields change, or only sync when marked with a 'ready-to-sync' label.
Can I sync back from Stripe to Jira?
Yes, but it requires a separate automation. You can set up two-way syncing so changes flow in both directions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Stripe. A trigger fires from one place; an action lands in another.
Jira triggers
Stripe actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Project
Triggered when a new project is added in Jira
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
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When this happens · Trigger
Do this · Action
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