Process refunds automatically from Jira approvals
A refund request lands in Jira, you review it, approve it—then manually jump into Stripe to issue the refund. This automation watches for your approval and creates the Stripe refund instantly, so customers get their money back within minutes instead of hours.
Trigger
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund requests in Jira sit waiting for manual Stripe processing. Urgent cases get lost, refund amounts are entered wrong, and customers follow up because they haven't seen the refund yet.
- Refunds process in Stripe within seconds of Jira approval
- Fewer manual entry errors in refund amounts
- Customer-visible refund status improves trust
- Less back-and-forth on refund requests
Setup
Build it in a few focused steps.
- 1Set up both Jira and Stripe in Notis
- 2Tell Notis: 'When a refund issue in Jira is marked as approved, create a Stripe refund with the amount and reason from the issue'
- 3Choose the Jira workflow status that means 'approved' (e.g., 'Ready to Refund')
- 4Test by creating and approving a refund issue—check Stripe to see the refund appear
Questions about this workflow
How does Notis know the refund amount?
Include the amount in your Jira issue title or description (e.g., '$45 refund for overcharge'). Notis extracts it and applies it to the Stripe refund.
Can I refund part of a charge?
Absolutely. Specify the partial amount in the Jira issue and Notis issues a partial refund to the original payment method.
What if the charge ID isn't in Jira?
Include the charge ID or invoice number in your Jira issue, and Notis matches it in Stripe automatically.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Jira to Stripe. A trigger fires from one place; an action lands in another.
Jira triggers
Stripe actions
New Issue
Fires when a new issue is created in the Jira project you configure. Only issues created in that project produce an event.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Project
Triggered when a new project is added in Jira
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Updated Issue
Fires when an existing issue is changed in the Jira project you configure — for example its status, assignee, or any other field on the issue is updated. Only issues in that project produce an event. It does not fire on comment activity: adding, editing, or deleting a comment on an issue will not produce an event from this trigger.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
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When this happens · Trigger
Do this · Action
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