Keep Customers in the Loop: Auto-Add Watchers When Contacts Land
Your customers want transparency. Instead of manually adding watchers to every issue, this workflow automatically adds new contacts so they see updates in real time and feel included in the process.
Trigger
Contact Created Trigger
Contact Created Trigger
Action
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Why this helps
You forget to add new contacts as watchers, so they don't see progress until you send a manual update email. Result: a frustrated customer asking 'What's the status?' when they could just watch the issue.
- Customers are automatically kept in the loop via Jira updates
- Reduce manual 'What's the status?' emails by giving customers real-time visibility
- Build trust by showing your team is transparent and responsive
- One less handoff task for your team to remember
Setup
Build it in a few focused steps.
- 1Connect both Hubspot and Jira to your Notis workspace.
- 2Create an automation: ask Notis or use New Automation in the portal.
- 3Set the trigger to 'Contact Created' from Hubspot.
- 4Write your prompt: 'When a new contact arrives, add them as a watcher on the matching Jira issue (search by contact name or email), or create an issue for them and add them as watcher.'
- 5Choose your notification channel, save, and test by creating a test contact in Hubspot.
Questions about this workflow
How does Notis match the contact to the right Jira issue?
Include that logic in your prompt: 'Search for an issue matching the company name or email domain' or 'Create a new issue for this contact.' Notis handles the matching.
What if the contact's Jira account doesn't exist yet?
Notis can create a Jira account for them if your workspace allows it, or you can specify an alternative: 'If they don't have a Jira account, skip and notify me.'
Can I add multiple contacts to the same issue?
Yes. The automation can say: 'Add all contacts from the same company to the shared epic or project issue.' Notis groups and adds them together.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Hubspot to Jira. A trigger fires from one place; an action lands in another.
Hubspot triggers
Jira actions
Contact Created Trigger
Contact Created Trigger
Add Attachment
Uploads and attaches a file to a jira issue.
Deal Stage UpdatedTrigger
Deal Stage UpdatedTrigger
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
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When this happens · Trigger
Do this · Action
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