Automatically Notify Feedback Reporters of Issue Updates
When a customer reports feedback, they care about the outcome. Notis creates a Jira issue from your feedback spreadsheet and automatically adds the reporter as a watcher, so they see progress without asking.
Trigger
New Rows in Google Sheet
Simple polling trigger that monitors Google Sheets for new rows. Detects when new rows are added and returns the complete row data. Perfect for triggering any workflow based on new sheet entries.
Action
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Why this helps
Customer feedback gets converted to Jira issues, but the customer never knows it's being worked on unless you manually email them—if you remember.
- Customers stay informed without extra emails
- Closes feedback loop automatically
- Reduces 'what happened to my request' inquiries
- Shows responsiveness to customer input
Setup
Build it in a few focused steps.
- 1Connect both integrations
- 2Create an automation: 'When new feedback is added to my customer feedback sheet, create a Jira issue and add the feedback reporter as a watcher'
- 3Select 'New Rows in Google Sheet' as your trigger
- 4Notis will ask which column contains the reporter's email or name
- 5Test by adding a feedback row with a reporter and confirm they appear as a watcher in Jira
Questions about this workflow
Can reporters see internal Jira comments?
Only if you configure their Jira permissions. By default, watchers see updates but not internal-only comments.
What if the reporter email isn't in Jira?
Notis will notify you. You can invite them to Jira or adjust the automation to skip missing users.
Can I set a comment notifying the reporter?
Yes. Add a step like 'and add a comment saying we're looking into this'—Notis handles it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google Sheets to Jira. A trigger fires from one place; an action lands in another.
Google Sheets triggers
Jira actions
Aggregate Metric Changed
Triggers when an aggregate metric (SUM/COUNT/AVG/MIN/MAX) changes in a Google Sheets spreadsheet. This trigger monitors an aggregate calculation on a target column (optionally filtered by a search column/value) and fires when the calculated result changes.
Add Attachment
Uploads and attaches a file to a jira issue.
Cell Range Values Changed
Triggers when values in a specified A1 range change in Google Sheets. This trigger monitors a specific cell or range of cells and fires when any values change.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Conditional Format Rule Changed
Triggers when conditional formatting rules change in a Google Spreadsheet. Detects when rules are added, updated, or removed. Uses snapshot-based diffing to detect changes between polls.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Data Validation Rule Changed
Triggers when data validation rules change (added/updated/removed) in a Google Spreadsheet. Uses snapshot-based diffing to detect changes between polls.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Developer Metadata Changed
Triggers when developer metadata entries change (new/updated/removed) in a Google Spreadsheet. Uses snapshot-based diffing to detect changes between polls.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Filtered Range Values Changed
Polling trigger that monitors Google Sheets filtered ranges for value changes. Uses snapshot-based diffing to detect when values matching a data filter change. Emits the matched values when changes are detected.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
New Rows in Google Sheet
Simple polling trigger that monitors Google Sheets for new rows. Detects when new rows are added and returns the complete row data. Perfect for triggering any workflow based on new sheet entries.
Link Issues
Links two jira issues using a specified link type with optional comment.
New Sheet Added in Google Spreadsheet
Polling trigger that detects when a new sheet is added to a Google Spreadsheet.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Google Sheets and Jira. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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