Acknowledge customer feedback in the original thread
Feedback logged in your sheet? Thread gets an auto-reply. Customers see acknowledgment instantly, context stays in email.
Trigger
New Rows in Google Sheet
Simple polling trigger that monitors Google Sheets for new rows. Detects when new rows are added and returns the complete row data. Perfect for triggering any workflow based on new sheet entries.
Action
Reply to email thread
Sends a reply within a specific gmail thread using the original thread's subject, requiring a valid `thread id` and correctly formatted email addresses. supports attachments via the `attachment` parameter with valid `s3key`, `mimetype`, and `name`.
Why this helps
Customer feedback arrives in email but logging it in a sheet creates a duplicate thread. Follow-up replies require manual checking and copy-pasting.
- Instant acknowledgment of customer feedback in email threads
- Feedback captured in sheet and thread stays connected
- No context lost between systems
- Customers feel heard immediately
Setup
Build it in a few focused steps.
- 1Connect Google Sheets and Gmail to Notis.
- 2Create an automation: 'When a new row is added to my feedback sheet, reply to the original Gmail thread with an acknowledgment.'
- 3Set the trigger to 'New Rows in Google Sheet' and pick your feedback sheet.
- 4Store the Gmail thread ID or email subject in a sheet column so Notis knows which thread to reply to.
- 5Test by adding feedback, confirming a reply appears in the original Gmail thread.
Questions about this workflow
How do I link the sheet row to the Gmail thread?
Store the thread ID, email subject, or sender's email in a column. Notis uses that to find the right thread.
Can the auto-reply mention the customer's name?
Yes. Include a Name column in your sheet and tell Notis to personalize: 'start with Dear [Name], thank you for your feedback.'
What if feedback is sensitive?
Mark sensitive rows and tell Notis to skip them: 'don't auto-reply if the Type is private feedback.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Google Sheets to Gmail. A trigger fires from one place; an action lands in another.
Google Sheets triggers
Gmail actions
Aggregate Metric Changed
Triggers when an aggregate metric (SUM/COUNT/AVG/MIN/MAX) changes in a Google Sheets spreadsheet. This trigger monitors an aggregate calculation on a target column (optionally filtered by a search column/value) and fires when the calculated result changes.
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
Cell Range Values Changed
Triggers when values in a specified A1 range change in Google Sheets. This trigger monitors a specific cell or range of cells and fires when any values change.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Conditional Format Rule Changed
Triggers when conditional formatting rules change in a Google Spreadsheet. Detects when rules are added, updated, or removed. Uses snapshot-based diffing to detect changes between polls.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Data Validation Rule Changed
Triggers when data validation rules change (added/updated/removed) in a Google Spreadsheet. Uses snapshot-based diffing to detect changes between polls.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Developer Metadata Changed
Triggers when developer metadata entries change (new/updated/removed) in a Google Spreadsheet. Uses snapshot-based diffing to detect changes between polls.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Filtered Range Values Changed
Polling trigger that monitors Google Sheets filtered ranges for value changes. Uses snapshot-based diffing to detect when values matching a data filter change. Emits the matched values when changes are detected.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
New Rows in Google Sheet
Simple polling trigger that monitors Google Sheets for new rows. Detects when new rows are added and returns the complete row data. Perfect for triggering any workflow based on new sheet entries.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
New Sheet Added in Google Spreadsheet
Polling trigger that detects when a new sheet is added to a Google Spreadsheet.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
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When this happens · Trigger
Do this · Action
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