Process Refunds in Seconds, Not Hours
A customer emails requesting a refund. Before you even finish reading, Notis has already processed it in Stripe—fast, fair, and documented.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Why this helps
Refund requests pile up in your inbox, you lose context between Gmail and Stripe, then days pass before you remember to actually issue the refund, damaging customer trust.
- Respond to refund requests in real time without manual Stripe navigation
- Build customer trust through fast, transparent refund processing
- Keep an automatic email trail of who requested what and when
- Reduce decision paralysis—clear criteria = clear action
Setup
Build it in a few focused steps.
- 1Connect Gmail and Stripe to Notis.
- 2Ask Notis: "When a customer emails requesting a refund, create a refund in Stripe for their last charge."
- 3Set your notification channel for refund confirmations.
- 4Test by emailing yourself a refund request, then verify it shows in Stripe.
- 5Turn on the automation and respond to unhappy customers with speed.
Questions about this workflow
Can I set conditions, like only refunding if it's been less than 30 days?
Absolutely—include that in your prompt (e.g., "only refund if the charge is less than 30 days old") and Notis will check before processing.
What if the customer has multiple charges—which one gets refunded?
Notis will refund the most recent charge by default, but you can customize it to refund a specific amount or date range.
Can I add a reason or note to the refund?
Yes—Notis can extract the customer's reason from their email and attach it to the Stripe refund record for your records.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Stripe. A trigger fires from one place; an action lands in another.
Gmail triggers
Stripe actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Cancel subscription
Cancels a customer's active stripe subscription at the end of the current billing period, with options to invoice immediately for metered usage and prorate charges for unused time.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Confirm payment intent
Confirms a stripe paymentintent to finalize a payment; a `return url` is necessary if the payment method requires customer redirection.
Create Customer
Creates a new customer in stripe, required for creating charges or subscriptions; an email is highly recommended for customer communications.
Create an invoice
Creates a new draft stripe invoice for a customer; use to revise an existing invoice, bill for a specific subscription (which must belong to the customer), or apply detailed customizations.
Create payment intent
Creates a stripe paymentintent to initiate and process a customer's payment; using `application fee amount` for a connected account requires the `stripe-account` header.
Create a price
Creates a new stripe price for a product, defining its charges (one-time or recurring) and billing scheme; requires either an existing `product` id or `product data`.
Create product
Creates a new product in stripe, encoding the request as `application/x-www-form-urlencoded` by flattening nested structures.
Create Refund
Creates a full or partial refund in stripe, targeting either a specific charge id or a payment intent id.
Connect any two apps with Notis in the middle.
Not just Gmail and Stripe. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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