Auto-Create Product Issues from Customer Emails
Stop losing customer feedback in your inbox. Notis automatically converts customer emails into Linear product issues, building your backlog directly from real customer needs.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Customers email feedback and ideas, but they get buried in your inbox. You can't track which features customers actually want, and good ideas fall through the cracks.
- Centralizes all customer feedback in Linear
- Automatically prioritize based on customer segment or feedback type
- Builds product roadmap directly from customer input
- Reduces time sorting feedback from actual product work
Setup
Build it in a few focused steps.
- 1Connect Gmail and Linear to Notis.
- 2Create an automation: 'When a customer emails about feedback or features, create a Linear issue labeled [Customer Feedback] in my Product team.'
- 3Select 'New Gmail Message Received' as the trigger.
- 4Filter the trigger to only track emails from your customers (contact list or domain).
- 5Test by having a customer send feedback and confirm it appears in Linear with [Customer Feedback] label.
Questions about this workflow
How do I know which emails are feedback vs. support issues?
Your automation can use email keywords (e.g., 'feature request', 'idea', 'suggestion') to distinguish feedback from issues and tag them appropriately in Linear.
Can I assign feedback issues automatically?
Yes. You can assign to your product manager or a team by default, or route to specific people based on the feedback category.
Should customers know their feedback creates issues?
You can use an email template or auto-response. Being transparent builds trust and shows customers you're listening.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Linear. A trigger fires from one place; an action lands in another.
Gmail triggers
Linear actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Gmail and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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