Keep Customer Conversations in One Place
Support emails bounce between Gmail and your CRM, fragmenting conversations. Notis threads each customer email as a comment on the corresponding ticket in Airtable, so your entire support history lives in one place.
Trigger
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Action
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Why this helps
Customer support conversations split between email and your ticketing system. You end up repeating information or forgetting what was discussed, harming customer experience and team efficiency.
- Unified support conversation history in Airtable
- No duplicate or fragmented support communications
- Faster support response with full email context
- Complete audit trail of all customer interactions
Setup
Build it in a few focused steps.
- 1Connect Gmail and Airtable to Notis.
- 2Create an automation: 'When I receive a support email from a customer, find the matching ticket in Airtable using their email address and add their message as a comment.'
- 3Set the trigger to 'New Gmail Message Received' and choose your notification channel.
- 4Ask a customer to reply to an existing support email and watch Notis thread it in Airtable.
Questions about this workflow
What if the customer email doesn't match an existing ticket?
Notis will skip it or create a new ticket record, depending on your prompt. Refine the prompt to specify desired behavior.
Can it handle email chains with multiple replies?
Yes. Notis threads each reply as a separate comment, preserving the conversation order.
Will internal team emails be added as comments too?
Only if they match the matching logic. You can exclude internal team addresses in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Gmail to Airtable. A trigger fires from one place; an action lands in another.
Gmail triggers
Airtable actions
Email Sent
Triggers when a Gmail message is sent by the authenticated user. It polls the 'SENT' label and emits metadata including sender, recipients, subject, timestamp, and thread ID.
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
New Gmail Message Received Trigger
Triggers when a new message is received in Gmail.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Create Field
Creates a new field within a specified table in an airtable base.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Not just Gmail and Airtable. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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