File a Zoho Desk ticket every time a GitHub Actions run fails
A red pipeline is easy to shrug off in the moment and impossible to remember later. Notis notices when a workflow run's state changes to failed and opens a Zoho Desk ticket, so the failure becomes a tracked task you can pick up when your focus returns.
Trigger
GitHub Workflow Run State Changed
Triggers when a GitHub Actions workflow run's status or conclusion changes. Monitors a single workflow run and fires an event whenever it transitions between states (e.g., queued to in_progress, or in_progress to completed) or when its conclusion is set (e.g., success, failure, cancelled).
Action
Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
Why this helps
Builds fail, you mean to look into it, then a dozen other things happen and the failure quietly disappears from memory.
- Failed runs turn into visible tickets instead of vanishing into your inbox
- You keep the build failure alongside the work you already track in Zoho Desk
- No more mental sticky notes to check the pipeline later
- Each failure carries its own context so you can jump straight back in
Setup
Build it in a few focused steps.
- 1Connect GitHub and Zoho Desk to Notis once through the portal.
- 2Create a new automation and describe it plainly: when a GitHub Actions workflow run finishes as failed, open a Zoho Desk ticket about it.
- 3Select the GitHub workflow run state change trigger and choose your reporting channel.
- 4Trigger one failing run to confirm a ticket lands in Zoho Desk as expected.
Questions about this workflow
Will it also open tickets for successful runs?
No. You tell Notis to only act when a run's conclusion is a failure, and it ignores the green ones.
Can I route these to a specific queue?
Describe the queue or department you want in plain language and Notis will follow it when creating the ticket.
Do I need to write any code?
No. The whole automation is a single sentence you give Notis. It handles GitHub and Zoho Desk for you.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Zoho desk. A trigger fires from one place; an action lands in another.
GitHub triggers
Zoho desk actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Contact
Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester. Returns the created contact with id and webUrl for downstream operations.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Download Ticket Attachment
Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID to identify the file to download.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Get Agent
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Get Agents Count
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Get Contact
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Get Contacts By IDs
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Commit Event
Triggered when a new commit is pushed to a repository.
Get Department
Tool to fetch details of a Zoho Desk department by ID.
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When this happens · Trigger
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