Update a Zoho Desk ticket when its GitHub issue is closed
You close the issue in GitHub, but the customer-facing ticket in Zoho Desk stays open until someone remembers to touch it. Notis notices when an issue's state flips to closed and updates the linked ticket, so your support queue reflects reality instead of a backlog of already-solved work.
Trigger
Issue State / Properties Changed
Triggers when a specific GitHub issue changes any of its tracked properties. Monitored properties: state (open/closed), state_reason, title, body, assignees, labels, milestone, lock status, active_lock_reason, comment count, and closed_at timestamp. When a change is detected, the payload includes the full current issue details, the list of changed field names, and their previous values.
Action
Update Ticket
Updates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties. Use this action when you need to modify an existing support ticket in Zoho Desk, such as changing its status, reassigning it to a different agent, updating priority, or adding information. Returns the updated ticket object with all current field values including the modified fields.
Why this helps
Fixed issues get closed in GitHub while their Zoho Desk tickets stay open, inflating your queue with work that is actually done.
- Resolved issues stop lingering as open support tickets
- Your Zoho Desk queue reflects real remaining work
- No end-of-day sweep to close tickets you already fixed
- Customers see accurate status without you retyping it
Setup
Build it in a few focused steps.
- 1Connect GitHub and Zoho Desk to Notis once through the portal.
- 2Create a new automation and phrase it plainly: when a GitHub issue's state changes to closed, update the linked Zoho Desk ticket to reflect it.
- 3Select the GitHub issue state change trigger and choose where Notis reports runs.
- 4Close one test issue and confirm the matching ticket updates in Zoho Desk.
Questions about this workflow
How does Notis match the issue to a ticket?
You describe how they relate, such as a shared reference in the ticket, and Notis locates and updates the right one.
Can it add a resolution note?
Yes. Ask Notis to note how the issue was resolved and it will include that when it updates the ticket.
What if the issue is reopened later?
You can add a second instruction so reopening the issue reopens the ticket, keeping both sides in sync.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link GitHub to Zoho desk. A trigger fires from one place; an action lands in another.
GitHub triggers
Zoho desk actions
New Workflow Artifact Created
Triggers when a new workflow artifact is created in a GitHub repository. Monitors for newly created GitHub Actions workflow artifacts. Optionally filters by artifact name to restrict monitoring to specific artifacts.
Create Contact
Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester. Returns the created contact with id and webUrl for downstream operations.
Branch Changed
Triggers when a GitHub branch changes. Monitors a specific branch for: - New commits pushed (head commit SHA changes) - Protection status toggled (branch becomes protected or unprotected) - Protection settings changed, including: required status checks and their enforcement level, admin enforcement, required pull request reviews (dismiss stale reviews, code owner reviews, approving review count, last push approval), required linear history, force push allowance, deletion allowance, conversation resolution, branch locking, and fork syncing.
Create Ticket
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
New Branch Created
Triggers when a new branch is created in a GitHub repository. Detects newly created branches. Deleted branches do not fire events.
Download Ticket Attachment
Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID to identify the file to download.
Check Run Status / Conclusion Changed
Triggers when a specific GitHub check run changes its status or conclusion. Monitors a single check run for changes to: status (queued, in_progress, completed, etc.), conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required), started_at, and completed_at.
Get Agent
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Check Suite Status / Conclusion Changed
Triggers when a GitHub check suite changes its status or conclusion for a given ref. Monitors all check suites associated with a git reference (branch, tag, or commit SHA) for changes to status (queued, in_progress, completed, etc.) and conclusion (success, failure, neutral, cancelled, skipped, timed_out, action_required, startup_failure, stale). Optionally filters by GitHub App ID.
Get Agents Count
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
New Code Scanning Alert Created
Triggers when a new code scanning alert is created in a repository. Fires an event for each newly created code scanning alert detected in the configured repository. Alerts can be filtered by Git reference, scanning tool, state, and severity. The payload includes the alert number, rule details, tool information, state, severity, and the location of the most recent instance.
Get Contact
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
New Repository Collaborator Added
Triggers when a new collaborator is added to a GitHub repository. Monitors the full list of collaborators on a repository and fires an event for each newly added collaborator. The payload includes the collaborator's GitHub username, account ID, profile URL, avatar URL, permission flags (pull, triage, push, maintain, admin), and assigned role name.
Get Contacts By IDs
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Commit Event
Triggered when a new commit is pushed to a repository.
Get Department
Tool to fetch details of a Zoho Desk department by ID.
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