Turn support tickets into Linear issues instantly
Support tickets live in one tool, engineering plans in another. Notis creates a Linear issue for each ticket, so bugs and customer requests get prioritized with product work instead of getting lost.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Support tickets arrive constantly but aren't visible to the engineering team. Critical bugs and feature requests get stuck in support without reaching the people who can fix them.
- Ensure every support ticket reaches the engineering team
- Reduce time from customer report to engineering response
- Centralize customer issues and product work in one system
- Never miss a critical bug because it was stuck in support
Setup
Build it in a few focused steps.
- 1Connect Airtable and Linear to Notis.
- 2Tell Notis: 'When a support ticket is submitted, create a Linear issue with the ticket details, urgency, and customer info'.
- 3Specify the issue template and which team should handle different ticket types.
- 4Notis generates a webhook URL for your support tool or form.
- 5Test by submitting a sample support ticket and verify the Linear issue appears.
Questions about this workflow
Should we auto-assign support tickets to engineering or a triage team?
You choose. Notis can route by ticket type, urgency, or customer segment. Start with a triage team if you have one.
Can we include customer context like their plan or history?
Yes. Tell Notis what context to pull and it will include it in the issue automatically.
How do we prevent duplicate issues if the same problem gets reported multiple times?
Notis can flag similar issues when a new ticket arrives, helping your team consolidate and link them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Airtable to Linear. A trigger fires from one place; an action lands in another.
Airtable triggers
Linear actions
Base Metadata Changed
Triggers when an existing Airtable base changes its name or permission level.
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Base Schema Changed
Triggers when tables, fields, or views change in an Airtable base.
Create a comment
Creates a new comment on a specified linear issue.
User Profile Changed
Triggers when the connected Airtable user's profile information changes.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
View Created
Triggers when a new view is created in an Airtable base.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
View Deleted
Triggers when a previously known Airtable view is deleted.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
View Metadata Changed
Triggers when an Airtable view changes its name or type.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Airtable and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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