Log Every Customer Request Without Manual Data Entry
A customer emails a feature request or reports a bug. Notis instantly creates a Linear issue tagged with their info, so your product team has full visibility and can triage without digging through email.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Why this helps
Customer requests arrive scattered across email, Slack, and forms. You manually log the important ones in Linear but forget some, leading to missed feature ideas and forgotten bug reports.
- Every customer request is automatically logged in Linear with consistent formatting
- Product team has a single source of truth for customer needs, not scattered emails
- Speeds up triage by automatically tagging requests with customer info and request type
- Improves response time by removing the manual logging step between customer and team
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Linear integrations in Notis.
- 2Tell Notis: 'When a customer emails a feature request or bug report, create a Linear issue in the Product team project with their name and email captured.'
- 3Choose 'New Email Received' as the trigger and select a notification channel.
- 4Send a test customer email and verify it creates a Linear issue with customer details preserved.
- 5Enable the automation. All future customer requests will be automatically logged.
Questions about this workflow
How do I know if an email is from a customer vs. internal team?
Notis checks email domains and sender patterns you define. You can say 'if the email is from outside our domain' or list specific customer email addresses.
Can I auto-assign customer requests to a specific team member?
Yes. Include in your prompt: 'Assign to the product manager' or 'Route to whoever handled similar requests.' Notis can distribute intelligently.
What if I want different behavior for bugs vs. feature requests?
Refine your prompt: 'Create an issue labeled Bug if the email mentions a problem, or Feature Request if it mentions a new capability.' Notis categorizes automatically.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Linear. A trigger fires from one place; an action lands in another.
Agent mail triggers
Linear actions
New Email Received
Trigger for new emails in an AgentMail inbox
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Agent mail and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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