Catch Related Issues Before Adding Duplicates
An email arrives about a customer issue. Before creating a Linear issue, Notis checks if a similar one exists. If yes, it comments with the new info. If no, it creates one. No more duplicate cleanup.
Trigger
New Email Received
Trigger for new emails in an AgentMail inbox
Action
List Linear issues
Lists non-archived linear issues; if project id is not specified, issues from all accessible projects are returned. can also filter by assignee id to get issues assigned to a specific user.
Why this helps
Similar customer issues arrive via email multiple times. You don't realize it's already tracked, so you create duplicate issues. Your backlog gets messy and the team wastes time consolidating later.
- Notis checks Linear for similar issues before creating new ones, preventing duplicates
- If a related issue exists, new info is added as a comment instead of creating redundant work
- Keeps your Linear backlog clean and organized without manual consolidation
- Reduces time team spends merging or closing duplicate issues
Setup
Build it in a few focused steps.
- 1Connect Agent mail and Linear integrations.
- 2Tell Notis: 'When an email arrives, first search Linear for similar issues. If one exists, add the email as a comment. If not, create a new issue.'
- 3Select 'New Email Received' as the trigger and choose your notification channel.
- 4Send a test email and verify Notis searches before creating or commenting.
- 5Activate the automation to keep your backlog clean automatically.
Questions about this workflow
How does Notis decide if issues are similar?
Notis looks at subject keywords, customer names, and issue type to find matches. It shows you the most likely candidates before deciding, so you can review.
What if Notis thinks two issues are related but they're different?
You can override it manually (change it to create a new issue instead of commenting). Notis learns from corrections.
Can I adjust the sensitivity of duplicate detection?
Yes. Tell Notis: 'Only flag issues with the same customer name' for stricter matching, or 'Include any similar topic' for broader deduplication.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Agent mail to Linear. A trigger fires from one place; an action lands in another.
Agent mail triggers
Linear actions
New Email Received
Trigger for new emails in an AgentMail inbox
Create linear attachment
Creates a new attachment and associates it with a specific, existing linear issue.
Create a comment
Creates a new comment on a specified linear issue.
Create linear issue
Creates a new issue in a specified linear project and team, requiring a title and description, and allowing for optional properties like assignee, state, priority, cycle, and due date.
Get create issue default params
Fetches a linear team's default issue estimate and state, useful for pre-filling new issue forms.
Create a label
Creates a new label in linear for a specified team, used to categorize and organize issues.
Delete issue
Archives an existing linear issue by its id, which is linear's standard way of deleting issues; the operation is idempotent.
Get all teams
Retrieves all teams from the linear workspace without requiring any parameters.
Download issue attachments
Downloads a specific attachment from a linear issue; the `file name` must include the correct file extension.
Connect any two apps with Notis in the middle.
Not just Agent mail and Linear. Any combination from 985+ integrations.
When this happens · Trigger
Do this · Action
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