📋 Essential Properties: Capture all important information for each ticket, including title, creation date, description, assigned technician, priority, status, requester, expiration date, notes, and response time. 📆 Calendar View: Visualize your tickets weekly or monthly for better planning and tracking. 📈Dashboard : Get crucial insights at a glance with our dynamic dashboards: Historical Summary: Analyze team performance over time, with filters by technician, status, and priority. Last 7 Days: Quickly identify failed or delayed tickets and track overall progress. Tickets by Technician: ‍ Measure individual efficiency and optimize workload. ⭐️Benefits: Improve Organization and Efficiency: Reduce the time spent searching for information and streamline ticket resolution. Make Smarter Decisions: Get valuable insights into team performance and technical support trends. Provide Exceptional Service: Reduce response times and improve customer satisfaction.